FAQ Section Questions

General Questions

What are your hours?

Our offices are open from 7AM-7PM Monday to Friday, 9AM-5PM on Saturdays, and 10AM-4PM on Sundays.

Where are you located?

Our offices are located at 20 Camden Street, Toronto, M5V 1V1, ON, Canada.


Do your rates change at different times of the month?

Yes, they do. Please call for details.

Do you have a minimum time?

We have a 1 hour minimum time.

Do you charge travel time?

InnerCity Moving & Storage is located in downtown Toronto. We do not charge travel time for moves in our local area. For moves outside our local area, however a travel charge will be added that is based on the distance we had to travel to reach the jobsite. These charges will always be clearly stated on your estimate.

Do you offer any non-profit, charitable, social assistance, senior or student discounts?


Moving and Packing

When should I book my move with you?

If you would like to book a job with us, sooner is better (though we do not book jobs more than 2 months in advance). If you have a last minute move, we would be more than happy to accommodate, however, this is subject to availability. For last minute moves, please give us a call to set it up over the phone, rather than use the “Get a Quote” tool.

Is a deposit required?

No, we do not require deposits.

Are you insured?

Yes, basic insurance comes included with every move. The industry standard is $0.60 per pound per item, regardless of value. We also carry full coverage at $12.00 per $1000 value. If you have any additional questions, please give us a call and we would be happy to provide you with more information if you require.

Are your movers professional?

Yes, our movers are trained professionals.

Can I have just one item moved?

Yes, give us a call or fill out the “Delivery Jobs Quote Form” to find out about our special pricing for your single item move.

Do you supply boxes and packing supplies?

We do supply boxes and packing supplies, but to customers only.

Do you have bin rentals?

Plastic bins are available. Please call for details.

Do you do moves outside of the GTA?

We do moves outside of the GTA, but travel charges will apply, based on how far we have to travel to reach the location. These charges will always be clearly stated on your estimate.